Travel Provider: Transform Trip Planning with Personalized AI Concierge

Transcript

How can we turn our library of content into a new powerhouse of tools and value for our site visitors? You're looking at a build by one of the certified partners on the MECLABS AI platform, and leveraging the power of AI, they are amplifying their value proposition. This is not a chatbot. You can log into this. You can work with applications. You can do many things that are unique and powerful, but let's just think about it through the lens of helping someone find a curated travel adventure. You could click on one of these pre-built prompts. These are created by agents. But instead, I'm going to begin to speak.

"Hi, I'm interested in snorkeling in the Caribbean. Can you give me some options?" Oh, the Caribbean's underwater beauty awaits you. Let's dive into a world of crystal clear waters and vibrant marine life. So, recommendations. A top choice is the island of Cozumel, Mexico, renowned for its coral reefs and tropical fish. You- Now, I'm going to stop that. But you can see that very soon I can have a natural conversation and learn from this agent without having to browse a website. In fact, let's start over and let's just click on this second prompt. "I'm interested in exploring unique African safari experiences.

" So I've clicked on it, and now the agent isn't just giving me an answer from training or the internet. It is accessing a curated library with blog posts and content ideas. Thousands of exclusive, original pieces of literature are powering the answer. And indeed, I can start to think about it through the answer, but I'm also getting recommendations. If I click on that blue underlined link, I can find myself experiencing the actual options laid out by the travel provider. What's more, I can continue in an ongoing dialogue until I've planned every detail of my trip. I can talk with this AI application, or I can text with this AI application.

And if that's not enough, I could come over here for instance and think about the place I'd like to visit. Let's click on one right now. So what if I need the local language to help me? I'll type in a destination. This time I'm going to say New Delhi. I might even tell it the language because there are 1,600 dialects in India. And watch what happens. Suppose I'm about to visit New Delhi. I now have phrase packs with greetings and basics. I have directions and transport. I have the phrase, I have the language itself in the proper spelling, et cetera. I have what that sounds like, and I have the context.

I have food and drink, emergencies, on-the-go cheat sheet. There's a variety of tools instantly standing by to help me. And moreover, I can take this device on a trip with me and have the help ready on my cell phone. It could be that I'm going to be interested in the dishes. So I will say New Delhi again, and let's think about how to consider my food options. There you go. There's local food app. There's the must-try dishes. There's the name and transliteration, the type, the price, the when and where, and it continues. Must try dish ingredients and ordering, menu decoder glossary. And on it continues to roll in, making it easy for me not only to plan my trip, not only to learn the specific key phrases that will help me navigate the adventure, but also to taste the culture and experience the food dishes that might make the entire experience even more rewarding.

You're looking at a new world. In the MECLABS Value Proposition methodology, we have a complicated heuristic which I will simplify with a single cognitive equation. It is this. Perceived value minus perceived cost equals net force. What are we saying? The perceived value, and the word perceived is critical, that is the value as perceived by the prospect, is a positive. And when that number has subtracted from it any of the perceived negatives, we're not talking about cost necessarily, we're talking about friction and anxiety, negative psychological variables. When we subtract the negatives from the positives, we have the net force, and the net force is a predictor.

It allows you to predict how prospective customers will respond to your offer. Many of you have a remarkable value proposition. The key, however, is to get that value proposition heard over the white noise of the internet. If you're looking for ways to transform your customer's experience, then you need to think about amplifying the essence of your value proposition. This is a busy travel site, and this toolset was built on the MECLABS AI platform quickly and customized for specific use. Soon, agents will be able to use the same device to plan journeys and then send themselves on the journey with a customer or a prospect because the agent could have their own avatar guiding not just at the office or on the phone when the trip is planned, but in the actual experience of the adventure itself.

This is a new world. This is your chance. Learn now how to distill the essence of your value proposition and then amplify it with the power of AI. Meet Lily, your AI-powered travel genie from Flying Carpet Travel. Trained on hidden gems and unique destinations worldwide, Lily helps you uncover places most travelers never find. Authentic safaris in Africa, unique cultural experiences in Papua New Guinea, best diving spots in the Caribbean. She knows them all. She recommends trip ideas and plans your complete itinerary with deep destination insight and trusted reviews, saving you time, effort, and guesswork.

Don't want to type? Lily is voice and chat-enabled for effortless discovery. Just ask, and she'll guide you with insights that inspire. Lily by Flying Carpet Travel, where intelligent travel meets a touch of magic.